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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When trying to print a document in black my Brother

Customer Question

When trying to print a document in black my Brother MFC-495CW prints in magenta. What is wrong and is there a way to correct the problem?
Submitted: 7 months ago.
Category: Printers
Expert:  Yvette replied 7 months ago.

Hello. I will be glad to help you with this.

Expert:  Yvette replied 7 months ago.

Have you checked to see that the black cartridge is in the correct position in the printer.

Expert:  Yvette replied 7 months ago.

Please see diagram.

Customer: replied 7 months ago.
There is a black cartridge in the correct slot
Expert:  Yvette replied 7 months ago.

Do you want to use Premium support for me to access your computer remotely?