I'm sorry about the issue. Is there any error or message when printing?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?
Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,