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For good measure, lets start by following these steps to check for any paper or document jams
Once complete, turn the printer off , unplug it from power. Wait one minute then plug it in and turn it on. If it still gives the same error.
Then next, lets try removing all the ink cartridges and then turning it off, t hen back on with the ink tanks out. Do you still get the same error or a different error?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hi, I havent heard back from you since you viewed my reply. Did you still need help with this issue?
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.