How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I recently purchased an MFC-J470DW Brother printer. It

Customer Question

I recently purchased an MFC-J470DW Brother printer. It worked well for a few months and
just stopped working. My computer is a MacBook Air. This is a WiFi set-up.
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Hi there and welcome

Is the printer still turning on? Is it giving an error? Or how exactly is it not working?

Customer: replied 4 months ago.
I am so frustrated I have decided to return this piece of junk. Could I please cancel
this service? Thank you.
Leslie
Expert:  Richard replied 4 months ago.

ok Leslie.

Though if you worked with me we may be able to resolve this.

Customer: replied 4 months ago.
You have charged me $31.00 for absolutely nothing! You have added to my frustration. Would you please refund my money asap. Leslie