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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently purchased an MFC-J470DW Brother printer. It

Customer Question

I recently purchased an MFC-J470DW Brother printer. It worked well for a few months and
just stopped working. My computer is a MacBook Air. This is a WiFi set-up.
Submitted: 7 months ago.
Category: Printers
Expert:  Richard replied 7 months ago.

Hi there and welcome

Is the printer still turning on? Is it giving an error? Or how exactly is it not working?

Customer: replied 7 months ago.
I am so frustrated I have decided to return this piece of junk. Could I please cancel
this service? Thank you.
Expert:  Richard replied 7 months ago.

ok Leslie.

Though if you worked with me we may be able to resolve this.

Customer: replied 7 months ago.
You have charged me $31.00 for absolutely nothing! You have added to my frustration. Would you please refund my money asap. Leslie