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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can print a test page but nothing else. The .doc or .txt

Customer Question

I can print a test page but nothing else. The .doc or .txt or .pdf appears in the queue but the printer just spits out a blank page every time. I've reinstalled the printer and drivers to no avail. Dell Photo 926 printer. Dell Dimension 9200 PC.
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: Dell Dimension 9200 (D10925i), XP
JA: What troubleshooting have you tried?
Customer: I tried the Dell printer troubleshooting list.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 3 months ago.
Category: Printers
Expert:  Richard replied 3 months ago.

Hi there and welcome

To check, you re running windows xp on the computer correct?

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