Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
Can you try downloading the Scangear CS program from this page
Once downloaded, make sure to install the program. T hen, run the Scan Gear CS program.. Can that program communicate with the scanner?
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Ok, lets download the Canonscan toolbox and install it next
Once installed, restart the computer and then try the Scangear CS program again.. Can it access the scanner now?
Youre very welcome! And Im glad to hear we were able to get the scanner working.. Before you Go, please remember to click and submit a rating to show I was able to assist you.