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Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3228
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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My printer is coming up with error message:" Oxc19a0020" can

Customer Question

My printer is coming up with error message: " Oxc19a0020" can you clarify the problem?
Submitted: 10 months ago.
Category: Printers
Expert:  Md. Sadique replied 10 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Md. Sadique replied 10 months ago.

This error indicates an error with your printhead.

How old is this printer?

Customer: replied 10 months ago.
4 - 5 years old
Expert:  Md. Sadique replied 10 months ago.

As of first step we will try cleaning the printhead. We will remove the printhead from the printer and then soak it in hot water for about 10 minutes. We have to clean the printhead in hot water such that no ink residue is left in it.

Expert:  Md. Sadique replied 10 months ago.

I'll give you a manual which will help you to remove the printhead.

Please click this link to access the manual: http://support.hp.com/us-en/document/c01794817

Customer: replied 10 months ago.
ok how do i remove the print head ?
Expert:  Md. Sadique replied 10 months ago.

Please click this link to see how to remove the printhead: http://support.hp.com/us-en/document/c01794817

Expert:  Md. Sadique replied 10 months ago.

Tell me how it goes!

Expert:  Md. Sadique replied 10 months ago.

I was wondering if you have any updates related to the printer.