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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My MFC8710 DW printer was giving me problems yesterday. It

Customer Question

My MFC8710 DW printer was giving me problems yesterday. It hesitates and prints a few pages, hesitates again, and prints a few pages, and hesitates again and starts from the beginning of the document again. Spoke with Brother technicians and they said it was not a problem with my printer or modem. After their testing, the problems is worse. Printer hesitates before printing and may print only one or two pages or 1-1/2 pages. I don't believe the document is the problem because it happened on two documents originating from two different companies.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: MFC 8710DW. Approximately 3 years old.
JA: What troubleshooting have you tried?
Customer: Are you still there?
JA: No. I'm the Printer Technician's Assistant.
Customer: What am I supposed to do next
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: How much does it cost?
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: ok
Submitted: 3 months ago.
Category: Printers
Expert:  Dustin replied 3 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

This is an issue I can fix for you via a secure remote connection. That service is guaranteed meaning, If Im unable to solve the issue you will be entitled to a full refund of all fees.

I'll send the offer to you now, once accepted I will send the connection steps. Or if you reject the offer, we can continue via written support instead.

Dustin S

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