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The jam could be in the front of the machine, or possibly in the rear.. or, it may just be a stuck error message and the jam is already removed.
To figure out what the problem is, please run through the steps on this link thoroughly and methodically
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I would love to.. however.. The steps that need to be done, are manual steps. Meaning, steps you have do by hand on the machine itself.
Please view the link I sent you, and try your best to follow those steps.