How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12696
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

I have the paper tray out of the machine it is setup

Customer Question

I have the paper tray out of the machine it is setup wireless I have opened the back cover to remove the paper jam and THERE IS NO PAPER JAM What do I do?
Submitted: 4 months ago.
Category: Printers
Expert:  Dustin replied 4 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

The jam could be in the front of the machine, or possibly in the rear.. or, it may just be a stuck error message and the jam is already removed.

To figure out what the problem is, please run through the steps on this link thoroughly and methodically

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 4 months ago.
can you connect to the wireless device and check it for me please?
Expert:  Dustin replied 4 months ago.

I would love to.. however.. The steps that need to be done, are manual steps. Meaning, steps you have do by hand on the machine itself.

Please view the link I sent you, and try your best to follow those steps.

Dustin S