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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 22600
Experience:  Computer networking/repair. 12+ years experience.
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I set my canon pixma mg8220 to black print and now spent hrs

Customer Question

I set my canon pixma mg8220 to black print and now spent hrs trying to change it back to color could you walk me through it?
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Brenda.

There are 2 places this setting could be, both in individual applications (look in the print dialogue box for a b/w or gray checkbox), and in the system settings, under your devices/printers folder, by right clicking on the canon then on print preferences, and set it to color mode there.

If you get stuck, I can do this for you remotely as well.

Thanks,
Nathan

Customer: replied 8 months ago.
I right clicked on printer preference and grey is not checked, and I see no where you can set color mode, I have no problem with color printing from my scanner but will not print in color from my computer
Customer: replied 8 months ago.
I'm confused, are you still there
Expert:  Nathan replied 8 months ago.

Yes, I"m here, there should be a drop down box where you choose black or color mode as well.

Were you trying to accept the remote service? It looks like the payment for that did not go through.

Customer: replied 8 months ago.
I only inserted credit card for trial membership
Expert:  Nathan replied 8 months ago.

The remote support, if desired, is an additional cost.

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