Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Brenda.
There are 2 places this setting could be, both in individual applications (look in the print dialogue box for a b/w or gray checkbox), and in the system settings, under your devices/printers folder, by right clicking on the canon then on print preferences, and set it to color mode there.
If you get stuck, I can do this for you remotely as well.
Yes, I"m here, there should be a drop down box where you choose black or color mode as well.
Were you trying to accept the remote service? It looks like the payment for that did not go through.
The remote support, if desired, is an additional cost.