Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you tell me, which ribbon you have replaced ?
oh! do you mean the cartridge ?
There is no need for the remote session in your case, as it seems to be a hardware problem and remote support is only used for software related problem.
Can you check small display on the printer and let me know, what error code is flashing at present.
Did you saw my last reply ?
I do not understand, why are you so eager to get a credit, did I say that I have already finished troubleshooting your problem and it cannot be fixed ?