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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35254
Experience:  Troubleshoot printers, scanners, etc.
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I need to clear the memory of a brother MFC 7860DW before

Customer Question

I need to clear the memory of a brother MFC 7860DW before retiring it.
JA: How long has this been going on?
Customer: 3 years
JA: What troubleshooting have you tried?
Customer: nothing. it is not a problem. I just need to wipe it clean. It is in a docotr's office and HIPAA requires it for patient privacy
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Please try the following step to erase / clean the memory:

  1. Press Menu.
  2. Press the Up or Down arrow key to choose Fax and press OK.
  3. Press the Up or Down arrow key to choose Remote Fax Opt and press OK.
  4. Press the Up or Down arrow key to choose Fwd/Page/Store or Forward/Store and press OK.
  5. Press the Up or Down arrow key to choose Off and press OK.
  6. If you have faxes stored in the memory, you will receive a message that reads Erase All Fax ? 1. Yes 2. No. (Erase All Doc ? 1. Yes 2. No.)
    If you want to erase all the faxes in the memory without printing them out, press 1 (Yes) and then press Stop/Exit.

- Or

  1. Press Menu.
  2. Press the Up or Down arrow key to choose Fax and press OK.
  3. Press the Up or Down arrow key to choose Remote Fax Opt and press OK.
  4. Press the Up or Down arrow key to choose Print Fax or Print Document and press OK.
  5. Press Start.
  6. After printing is finished, press Stop/Exit.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

The above steps will clear all the data in the printer's memory, if any. Next, please do the following to reset all settings:

  1. Press Menu button.
  2. Press key 0.
  3. Press the Up or Down arrow key to choose Reset and press OK.
  4. Press the Up or Down arrow key to choose All Settings and press OK.
  5. Press key 1.
  6. Press key 1.

Do you have any further question and/or do you need anything else for now?

Please type at the box below, then click on the Send button below to communicate with me. Thank you,