I'm sorry about the issue. Please try the following step to erase / clean the memory:
Please reply at the box below to continue. Thank you,
The above steps will clear all the data in the printer's memory, if any. Next, please do the following to reset all settings:
Do you have any further question and/or do you need anything else for now?
Please type at the box below, then click on the Send button below to communicate with me. Thank you,