How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My Laser Jet CP1525nw color display "Jam in tray 2"

Customer Question

My Laser Jet CP1525nw color display "Jam in tray 2" But----When I open the back and/or look from the front, there is no jam. I have 3 ink-jet printers and I never have a problem unjamming them.
Submitted: 9 months ago.
Category: Printers
Expert:  Yvette replied 9 months ago.

Hello. Was there a jam in this tray recently

Customer: replied 9 months ago.
no
Customer: replied 9 months ago.
Is there anyone there? Should I be getting a response?
Expert:  Yvette replied 9 months ago.

Yes, I'm here.

Expert:  Yvette replied 9 months ago.

Are you in front of the printer?