How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37117
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

I have a Brother TN-210. I just got a not Apple Laptop. How

Customer Question

I have a Brother TN-210. I just got a not Apple Laptop. How do I load the driver on my computer?
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. On your laptop, can you please click on the Apple logo / menu at the top, then click on About this Mac, then tell me your Mac OS X version, such as 10.6, 10.7, 10.8, etc.?

Please reply at the box below. Thank you,

Customer: replied 11 months ago.
10.11.5
Expert:  Viet - Printer Tech replied 11 months ago.

Thank you. Please download and install the printer driver and scanner driver at the Brother website below:

http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfc9325cw_us_as&os=10018

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 11 months ago.

After installing both the Printer Driver and the Scanner Driver at the brother website I've provided above, then printing should work. But if it still does not work, make sure the printer is powered on

, then click on the Apple logo / menu at the top, then click on System Preferences, then open Printers & Scanners

, then click on the + (plus) icon at bottom left, and it should detect your Brother printer, then select it and add it. Then check printing.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

How is it going? Do you still need help with this issue or with anything else?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,