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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Samsung copy and printer machine, SCX4828 will not print.

Customer Question

My Samsung copy and printer machine, SCX4828 will not print.
the message says "Some of the software for the printer is missing.The software is available from Apple. Would you like to download and install it?" I click on download and install and it says, "Finding software" Then it says, "Unable to download and install at this time. You may still be able to use this printer. Would you like to continue? Click continue An error occurred while trying to add the selected printer.
Can someone please call me and talk me through this? (###) ###-####
Marlenna Walker
Submitted: 3 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist witht the resolution of this issue.

Has this ever worked?

Customer: replied 3 months ago.