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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16561
Experience:  HNC Computing; Large format and multifunction printer expert
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My printer is saying there is a paper jam but we have

Customer Question

My printer is saying there is a paper jam but we have removed the paper. How do I erase the message?
Submitted: 8 months ago.
Category: Printers
Customer: replied 8 months ago.
Printer: Brother HL 4150 CON
Paper removed from back tray
All cleared out. No shards of paper in there.
Clogs and rollers are all working fineError message still reading paper jam.
Is there a way to reset the printer so it doesn't say that
Expert:  Electronics Pete replied 8 months ago.

Hello Claire,

There may still be a small fragment of paper inside the machine - turn the printer off and try pushing a piece of stiff card manually through the printer to help clear any small pieces of paper and then power the printer on again.

Let me know if that works?

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