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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am scanning multiple pages and am unable to save my file

Customer Question

I am scanning multiple pages and am unable to save my file in jpeg how can I do that using this cannon utility soft ware please note my operating system is windows 10
Submitted: 10 months ago.
Category: Printers
Customer: replied 10 months ago.
I am scanning multiple pages and am unable to save my file in jpeg
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 10 months ago.
can't you just check the cannon scanner software and tell me how to scan and save files to jpeg there is no reason to switch to remote access
Customer: replied 10 months ago.
oops sorry multiple pages to jpeg as I see how I can do one page but I need to send one file of multiple pages
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Because of the structure of the jpeg standard it is not possible to create a multi-page

jpeg file. You would need to scan your pages as pdf or tif files in order to have multiple pages

in a single file. Scanning in jpeg will create an image file for every page.