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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10472
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Lost color on image class mf4880dw...installed new toner

Customer Question

lost color on image class mf4880dw...installed new toner cartridge...no change
Submitted: 10 months ago.
Category: Printers
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try checking as to whether your printer's driver / settings has 'Grayscale' enabled as an option; If so, disable it.

If only one color was lost from printing, then that's a different problem. Try printing a solid sheet of that color (by briefly making a test file of that color in e.g. MS Paint) and see whether the color is altogether absent... and let me know the details, please.

A complete lack of one color is usually a defective toner cartridge, but if that isn't the problem, there are a variety of other problems that could cause that problem... mostly something quite wrong in that color's section of the printer. So if that's it, then give that section a careful examination.

Customer: replied 10 months ago.
Thank you for a quick response...I shall follow your advice...I am not qualified to rate your performance, but you are
entitled to full payment. Thank you, Jim
Expert:  Russell H. replied 10 months ago.

Thank you for the good words, Jim.

Is the problem with only one color of the three or four (counting black as a color) ?

Or is it with all the colors (except black, of course) ?

Please let me know.