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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The app 10 scan will not allow me to scan using my Canon

Customer Question

Hi, I'm Michele - the app for Windows 10 scan will not allow me to scan using my Canon MP240
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It's old - about 7 years. And, yes. Ever since I updated to Windows 10
JA: What troubleshooting have you tried?
Customer: I looked for a driver update online, and found out there will be no drivers issued for Windows 10
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Printers
Expert:  Sudipto replied 8 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you print from the PC ?