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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Mac connects to printer. Printer window says Please wait

Customer Question

Mac connects to printer. Printer window says Please wait retrieving data
After a minute the printer cancels the print.
I have restarted to printer and restarted the computer. Nothing changes.
Submitted: 4 months ago.
Category: Printers
Expert:  GeekGal replied 4 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.

Would you consider allowing me to connect remotely to fix this for you?