How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

WorkForce wf3640. I have replaced the black cartridge as

Customer Question

WorkForce wf3640. I have replaced the black cartridge as requested two times. It still is telling me to replace cartridge 252Xl. What should I do?
Submitted: 7 months ago.
Category: Printers
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

How old is the printer?

Have you been using Epson OEM-original ink cartridges in it?

Has the printer had a period of disuse lately?

One thing to try: turn it Off, unplug it from the power. Leave that way for at least 1 hour (60 minutes), and see if that rest and reset helps it recognize the cartridge. This is not guaranteed to work, and need only be tried once.