Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, PJ.
You cannot access the ink slots immediately, the printer needs to go through the startup process and will prompt you with an on screen message when it is time to insert the cartridges.
Before plugging the printer in you do have to open it up and carefully remove all the internal and external packing materials, foam, tape, etc.
Then you can plug in and follow through the setup prompts given by the printer. When it is ready for you to do so, it will move the carriage over to an accessible position and tell you to lift the lid to install them.
Do you need more help with this?