Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your printer
let me know if you have windows xp, vista, 7, 8 or 10 or macos on the computer connected to the printer
let me know what time you can be online and your time zone
also let me know if you print a test page from the printer itself, does it print in black or colors
The test page should print in both black as well as color.
I am online right now and let me know if its possible for you to be online or we may fix a date and time so that i can schedule and help you fix this.
let me know which day sunday or any day in the week and the time