Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Susan.
You need to go into the printer settings, on the printer itself (not the computer) under tools/maintenance, and run the alignment function, which may need to be repeated several times.
Please try that and let me know if it helps.
Do you need more help with this?