Hi there Bill! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. There may be an updated driver or possibly a firmware update for your printer that will correct this problem. can you tell me please what Operating System you have on your computer?
If you're not sure, you should be able to use one of these links to find out. Or, if you prefer I can connect to you remotely and work on this while you watch.
Can you click this link and tell me what you see please?
From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X