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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson stylus printer DX8400, DX8400, EPSON

Customer Question

I have an Epson stylus printer DX8400
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: DX8400
JA: Huh?
Customer: EPSON STYLUS8400.states'a printer error has occurred.Turn off the printer,then press On'
JA: What troubleshooting have you tried?
Customer: I did as instructed and turned printer off and then on again but same message occurred message says see your documentation
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Printers
Expert:  MasterFixIt replied 3 months ago.

Hi Im sorry to hear that.

How old is your printer approx?

Also have there been any recent storms or power outages or has the printer been unplugged at all?

Thank you

Tech Michael

Customer: replied 3 months ago.
About five years there has been no storms or power outages
Customer: replied 3 months ago.
I unplugs the printer but then plugged it in again after five minutes
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  MasterFixIt replied 3 months ago.

Hi I see you requested a call from Tech Mike, please accept so I can call you to discuss your issue;-)


Tech Michael

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