Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
As of first step we will try manually cleaning the cartridges and the contacts.
Please follow the steps below:
1) Turn off the printer.2) Open the printer.3) Remove all the ink cartridges from the machine.4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the area where the cartridges sit and the contacts on each cartridges .Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.5) Then allow the cartridges to dry(important).6) Then replace back everything.7) Then turn off your printer for a minute or two and then restart and print a test page.
Tell me how it goes!