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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My home internet is not working and I went into microsoft

Customer Question

My home internet is not working and I went into microsoft and it said sincr power outage due to severe weather my cox internet has been disconnected. Can you please help me?
Submitted: 7 months ago.
Category: Printers
Expert:  Jason Jones replied 7 months ago.

Hello,

I am the person that will be helping you today. Let's go ahead and get started. Please, follow the instructions below on one of the computers in your network:

- Plug the compute rinto your router/modem with a network cable.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?
Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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