Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Do you have cleaned the printhead ?
Thanks for the information, do you use genuine HP cartridges or the compatible ones ?
Can you try to make a black and white copy (not scan) of any document and let me know, if you get the black ink or not on the page ?
Thanks for trying.
Please remove and reseat the new cartridge and let me know if that helps.