Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. As your printer is capable of copying documents, can you try to copy one black and white document and one color document then, let me know if it able to do the job properly or not ?
Did you try to make copies from the printer , because copying is not same as scanning or printing from the PC .
Yes, you said that in your initial post, can you tell me which version of Windows do you use ?
Thanks, ***** ***** read the steps below and let me know, if you followed the same steps to make those copies ?
(1) Turn on the machine.
(2) Press the COPY button on your printer.
(3) Load paper.
(4) Load the original on the Platen Glass or the ADF.
2. Select the copy menu.
(1) Press the Menu button.
(2) Press the or button to select Special copy, then press the OK button.
The Special copy screen is displayed.
(3) Press the or button to select the function you want to use, and then follow the on-screen instructions.
When you use these functions, you cannot select some of the options for the page size / media type / magnification settings.
To cancel Special copy settings, press the Back button in the Special copy screen. If the number of copies or the intensity has been set already, press the Back button twice.
Did you tried both color and black copy options ?
Please try once more with the color option also and let me know.
Do you mean, you are able to make color copies ?
Do you use an USB cable to connect the printer to PC ?
Thanks, ***** ***** know how to open devices and printers window from your PC ?
This seems to be a software problem, please try to uninstall and reinstall the printer then, let me know how it goes for you.
Sorry, I could not reply you, as I was offline at that time. Please let me know, what is the present status when you see my reply on your email.