How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I get an error message on my computer when I try to print. I

Customer Question

I get an error message on my computer when I try to print. I think problem may have been caused by installation of new modem. can you help
Submitted: 11 months ago.
Category: Printers
Expert:  Jason Jones replied 11 months ago.

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 11 months ago.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

Customer: replied 11 months ago.

wifi or network. problem arose after modem changed

Expert:  Jason Jones replied 11 months ago.

In that case, you will need to reconnect the printer to your network. That can either be done with a network cable or wireless. How do you wish to connect the printer to the new modem?

Customer: replied 11 months ago.

wireless please

Expert:  Jason Jones replied 11 months ago.

On the printer itself, press the Menu/Settings button, choose Network > Wifi Setup Wizard. At the next page, choose your new signal from the list and enter the new password ***** asked for it.

When you are done doing that, please let me know if you are using Windows or Mac OS computers.

Expert:  Jason Jones replied 11 months ago.

Are you still with me?

Customer: replied 11 months ago.

sorry Jason got interrupted by family matters! on my settings I have; WLAN setup; advanced print; web service but no wifi setup wizard that i can find!

Customer: replied 11 months ago.

also I am using Windows

Expert:  Jason Jones replied 11 months ago.

Thank you. Go to WLAN setup and connect to your network.

When that is complete, do the following to add your printer back to your computer:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: controL printers
- Click the Ok button.

- Click the Add a printer link.

- Choose Network printer.

- Choose your printer from the list and install it.

Please, let me know when that is complete.