I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
May I ask how the printer is connected to your system? (usb, wifi, network, etc)
wifi or network. problem arose after modem changed
In that case, you will need to reconnect the printer to your network. That can either be done with a network cable or wireless. How do you wish to connect the printer to the new modem?
On the printer itself, press the Menu/Settings button, choose Network > Wifi Setup Wizard. At the next page, choose your new signal from the list and enter the new password ***** asked for it.
When you are done doing that, please let me know if you are using Windows or Mac OS computers.
Are you still with me?
sorry Jason got interrupted by family matters! on my settings I have; WLAN setup; advanced print; web service but no wifi setup wizard that i can find!
also I am using Windows
Thank you. Go to WLAN setup and connect to your network.
When that is complete, do the following to add your printer back to your computer:- Hold down the two following keys at the same time: Windows key and the letter R- In the box that comes up, type: controL printers- Click the Ok button.
- Click the Add a printer link.
- Choose Network printer.
- Choose your printer from the list and install it.
Please, let me know when that is complete.