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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I get an error message on my computer when I try to print. I

Customer Question

I get an error message on my computer when I try to print. I think problem may have been caused by installation of new modem. can you help
Submitted: 8 months ago.
Category: Printers
Expert:  Jason Jones replied 8 months ago.

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 8 months ago.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

Customer: replied 8 months ago.

wifi or network. problem arose after modem changed

Expert:  Jason Jones replied 8 months ago.

In that case, you will need to reconnect the printer to your network. That can either be done with a network cable or wireless. How do you wish to connect the printer to the new modem?

Customer: replied 8 months ago.

wireless please

Expert:  Jason Jones replied 8 months ago.

On the printer itself, press the Menu/Settings button, choose Network > Wifi Setup Wizard. At the next page, choose your new signal from the list and enter the new password ***** asked for it.

When you are done doing that, please let me know if you are using Windows or Mac OS computers.

Expert:  Jason Jones replied 8 months ago.

Are you still with me?

Customer: replied 8 months ago.

sorry Jason got interrupted by family matters! on my settings I have; WLAN setup; advanced print; web service but no wifi setup wizard that i can find!

Customer: replied 8 months ago.

also I am using Windows

Expert:  Jason Jones replied 8 months ago.

Thank you. Go to WLAN setup and connect to your network.

When that is complete, do the following to add your printer back to your computer:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: controL printers
- Click the Ok button.

- Click the Add a printer link.

- Choose Network printer.

- Choose your printer from the list and install it.

Please, let me know when that is complete.

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