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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15471
Experience:  HNC Computing; Large format and multifunction printer expert
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I can't open the access door on my hero 9.1, I am just

Customer Question

i can't open the access door on my hero 9.1
JA: How long has this been going on?
Customer: I am just trying this morning. Don't remember a problem the last time I changed ink
JA: What troubleshooting have you tried?
Customer: I turned the printer off as was recommended on this page. It didn't work
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HERO 9.1 and it is three or four years old I guess
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Printers
Expert:  Electronics Pete replied 3 months ago.

Hi there,

There isn't any lock that would prevent the access door from opening.

It may just be stuck - try using some more force to open it and let me know if that works?

Expert:  Electronics Pete replied 3 months ago.

Hi, just checking in on your question, do you need any further assistance?