Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
If you are saying that your printer makes copies of documents scanned off the glass when your magenta, yellow, cyan, and black cartridges are all over half full, then you have a problem with your printhead. It needs to be cleaned and flushed, probably manually, although there is a printhead cleaning procedure that can be executed from the menu.
A separate problem is that you cannot print from your computer, and this can be resolved by uninstalling your printer software and resetting your printing system from your mac and then downloading and installing the latest print drivers from the Canon website. I can help you with this.
Hello, Michelle. I am just checking to see if you are still having problems with your printer.
If you are satisfied with my advice, I would appreciate a Good or Excellent rating. If you have questions or are having problems, please let me know, so that I can provide you with the additional support that you need. Thank you for giving me the opportunity to be of service. I ONLY GET COMPENSATED FOR MY TIME AND EFFORT WHEN I RECEIVE A POSITIVE RATING!