I'm sorry about the issue. Is printing currently working fine?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
What happens when you use the Scan button / option on the printer?
Do you see the Brother / ControlCenter program on the computer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,