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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer shows, printer status or printer off line.what

Customer Question

Hi Pearl, my printer shows, printer status or printer off line.what can I do to get it to ptint. thanks Nick
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP ENVY 5530--SER # ***** --model # *****
JA: What troubleshooting have you tried?
Customer: disconet and reconect and turn it off and on again
JA: After your first paid question, we offer a week's free trial membership when you can ask as many questions as you like.
Customer: what is the dollar amount?
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: connect
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 3 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,