Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you see anything on the display at all? This is a very basic model printer, it does not light up, and will only show indicators on the display such as the number of copies or other indication when it is actively in use. Have you installed it on the computer yet?
Do you need help with this?