Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me a bit more about the problem please:1) Is this a dedicated fax line, or a shared voice/fax line?2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)3) Do you have dsl service on the same line?
4) Are you able to SEND faxes?
Okay, as a test will you please disconnect the phone line to the HP, and plug in a regular corded phone, and test if you can get a dial tone on it, call out, and receive calls on it (voice calls), and let me know the results.
Do you need more help with this, Herb?