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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I own a HP an Envy 7640. When someone tries to fax me

Customer Question

I own a HP an Envy 7640. When someone tries to fax me something they always get a busy signal, even though the printer is not active. What is wrong or do I do not have something setup properly?
Submitted: 3 months ago.
Category: Printers
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

4) Are you able to SEND faxes?

Customer: replied 3 months ago.
1.This is a dedicated fax line.
2.It is a landline from the local phone/cable company.
3No. No dsi service.
4.No. Unable to send faxes.
Expert:  Nathan replied 3 months ago.

Okay, as a test will you please disconnect the phone line to the HP, and plug in a regular corded phone, and test if you can get a dial tone on it, call out, and receive calls on it (voice calls), and let me know the results.

Expert:  Nathan replied 3 months ago.

Do you need more help with this, Herb?