Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there Nancy and welcome
Can you tell me please how the printer is connected to the Mac? Via Wireless? Or a USB cable?
And has it worked before and stopped working?
Can you disconnected the printer please
Can you click the Apple Symbol, then system preferences.
Click on printer and click on the printer and click the - symbol to remove it.
Then download the driver from my link below
Then run the installation, connecting it when it tells you to and once done, tell me if it then prints
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.