Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your printer.
what is the operating system you have on the computer on which the printer is connected?
Try to do a manual nozzle check from the panel on the printer. Press menu button and select > test print > nozzle check > then select auto or manual. Manual just prints a quick pattern; auto takes a while longer and prints a more thorough pattern.
Do again and this time select head allign and printe a test page check both the test page patterns and let me know if they look good.
If the printer is printing a test page good that means the printer has no problem the adjustments has to be made in the software which you are using and the printer should be compatible handling the custom size paper you are using.
Main top-loading feeder
Up to 17" x 22"
Up to 120 sheets plain50 photo
Manual rear path
Up to 17" x 22"Single sheet manual feeder,optimized for fine art paper
Front manual feeder
Up to 16" x 20"Straight-through, single sheetmanual feeder up to 1.5 mm
12 lb bond, up to 1.5 mm cardboard
i will open the question to other experts for there input you will get an email as soon as an expert replies to your question.
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.