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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I bought an HP Envy computer (wireless) from Best Buy on May

Customer Question

I bought an HP Envy computer (wireless) from Best Buy on May 5, 2016, and I have had trouble getting my printer to work. So I went into the settings and accidently deleted something I shouldn't have. Now the printer doesn't work at all. Could you walk me through how to reinstate what I deleted? My printer is an HP officejet Pro 8600.
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.


I'm sorry about the issue. Are you currently able to make a copy from the printer's glass?

Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 3 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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