I'm sorry about the issue. Are you currently able to make a copy from the printer's glass?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,