I'm sorry about the issue. Are you able to scan to a file on the computer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
You need to have email program set up on the computer in for it to work with the printer.
Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I can connect remotely to your computer and fix the scanning issue directly for you.
When you are available, please reply at the box below to continue; we guarantee our service. Thank you,