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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35264
Experience:  Troubleshoot printers, scanners, etc.
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I can't get my printer connected to my computer I'm doing

Customer Question

I can't get my printer connected to my computer I'm doing wireless connection
Submitted: 5 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Was it working fine previously? Or is this a new printer or new computer or new internet modem / router device?

What's the model of your internet modem / router device?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 5 months ago.

Please click on the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp-series/pixma-mp490?tab=drivers

, then there, download and install the MP490 series MP Driver if shown (or MP490 series CUPS Printer Driver and Scanner Driver if shown)

; also, when printing is working, download and install the Software MP Navigator EX for scanning if you need.

Please reply at the box below to continue. Thank you,

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