I'm sorry about the issue. Was it working fine previously? Or is this a new printer or new computer or new internet modem / router device?
What's the model of your internet modem / router device?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Please click on the Canon website below:
, then there, download and install the MP490 series MP Driver if shown (or MP490 series CUPS Printer Driver and Scanner Driver if shown)
; also, when printing is working, download and install the Software MP Navigator EX for scanning if you need.
Please reply at the box below to continue. Thank you,