I'm sorry about the issue. Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?
Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Great. I was waiting for your response yesterday, so I could help you quickly, but I'm glad you got it working now. Do you have any other computer question / issue I can help you with today? If not, we are canceling this for you. If you have any other computer / electronics issue in the future, please come back any time. Thank you for the update.