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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16565
Experience:  HNC Computing; Large format and multifunction printer expert
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I have a canon MG7500 Pixma Printer which is not printing

Customer Question

I have a canon MG7500 Pixma Printer which is not printing due to not recognising the PGBK ink reservoir.
No changes are evident after many deep cleaning attempts.
It seems that the electronics does not recognise the insertion of this ink tank.
Is there any help or repair possibility?
Submitted: 8 months ago.
Category: Printers
Expert:  Electronics Pete replied 8 months ago.

Hi Alan,

Approximately how old is the printer?

Customer: replied 8 months ago.
In the vicinity of 18 months old
Expert:  Electronics Pete replied 8 months ago.

Ok then luckily it is still covered by Canon's 2 year warranty, so it should be returned to the retailer in this case for repair or replacement:

https://www.canon.com.au/en-AU/Personal/Support-Help/Warranty/Canon-Warranty

Expert:  Electronics Pete replied 8 months ago.

Hi, just checking in on your question, do you need any further assistance?