I'm sorry about the issue. Is printing currently working fine?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Are you able to scan to a file on the computer (using the IJ Scan Utility program)? If yes, when writing an email message, what happens when you use the attach option / paperclip icon in order to attach your scanned files?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
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Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,