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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My XP 610 DO NOT PRINT and comes a message ERROR, C491E,

Customer Question

Good afternoon, my XP 610 DO NOT PRINT and comes a message ERROR
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: C491E
JA: Huh?
Customer: Model c 491E
JA: What troubleshooting have you tried?
Customer: I interrupt a stamp
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Now when I try to stamp comes printer error
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Printers
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Please explain what you mean by 'interrupt a stamp'... I'm not quite clear on what that signifies.

What system are you printing from?

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