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databank876
databank876, Computer Enthusiast
Category: Printers
Satisfied Customers: 382
Experience:  Over 20 years experience with computers.
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My mg5320 will not feed paper

Customer Question

my mg5320 will not feed paper
Submitted: 5 months ago.
Category: Printers
Expert:  databank876 replied 5 months ago.

Hello and good morning to you.

The main reason why the printer will not feed the paper is that the feed roller is either worn or dirty. To resolve the issue, try using the automated roller cleaning built in to the printer. That will clean dirt off the rollers. Try to see if the paper will now feed by printing something.

If the paper is still not feeding, use a lint-free cloth, slightly dampened, to thoroughly clean the rollers. Then try to print again.

If the problem is still there, it means that the rollers are worn and need to be replaced.

Please let me know if it prints after the automatic or manual roller cleaning.

Expert:  databank876 replied 5 months ago.

Hello.

I have not heard back from you and was wondering if my help assistance resolved your problem.

If so, please remember to click on 5 stars above and click Submit so that I can be paid for assisting you.

Have a good evening.