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Category: Printers
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Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have an Epson Artisan 710 and cannot Scan because of an

Customer Question

Have an Epson Artisan 710 and cannot Scan because of an error message stating "Communication Error - check connections". I have gone to far as to Uninstall the printer and reinstall it. I am connected wirelessly. Any suggestions.
Submitted: 11 months ago.
Category: Printers
Expert:  Kamil Anwar replied 11 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 11 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 11 months ago.
I don't want to pay $39.00 in addition to the $23.00. Can you just email instructions for the fix.
Customer: replied 11 months ago.
I do not want remote service.
Expert:  Kamil Anwar replied 11 months ago.

The issue needs troubleshooting due to the technicalities involved. Since what you have stated points to the printer being installed correctly. I will opt out and open the question to other experts who may be able to assist via instructions. Thanks

Customer: replied 11 months ago.
Thanks!
Expert:  Sudipto replied 11 months ago.

As the other expert had opted out, I can try to help you. Please let me know if you still need help with this issue.

Customer: replied 11 months ago.
I do. thanks.
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Sudipto replied 11 months ago.

Thanks, ***** ***** tell me, which version of Windows do you use ?

Customer: replied 11 months ago.
Windows 7
Expert:  Sudipto replied 11 months ago.

Can you tell me, what steps you are using to scan ?

Customer: replied 11 months ago.
I select Scan from the display screen. Select "OK". Select "Scan
to PC" then Select "Last used". I use to say "Gloria-PC". I hit OK to Scan and that's when the error message appears - "Communication Error Make sure the computer is connected, then try again".
Expert:  Sudipto replied 11 months ago.

Thanks for letting me know, now open the link below and follow the steps then, let me know if you are able to scan or not ?

http://www.dummies.com/how-to/content/how-to-scan-a-document-in-windows-7.html

Customer: replied 11 months ago.
I know I can scan from Windows. Previously, I was able to Scan directly from using commands on my Multiuse Epson. Now I can't.
Expert:  Sudipto replied 11 months ago.

Yes, that is what I just wanted to know, so that I can understand the problem. Please reply me when you want to continue.

Customer: replied 11 months ago.
please continue.
Expert:  Sudipto replied 11 months ago.

Thanks, ***** ***** that you have uninstalled and reinstalled the printer, can you tell me what exactly you have done to do that ?

Customer: replied 11 months ago.
I completely removed the program from my computer then installed it.
Expert:  Sudipto replied 11 months ago.

Did you reinstalled from the disc ?

Customer: replied 11 months ago.
No. You see my husband recently died and I can't find the original discs. I downloaded from the Epson site.
Expert:  Sudipto replied 11 months ago.

oh! sorry to hear that. Can you tell me one thing, is Epson event Manager is present or not, Click Start or , and select All Programs Programs > EPSON Software > Event Manager.

Expert:  Sudipto replied 11 months ago.

Are you there ?

Customer: replied 11 months ago.
No. It doesn't show up.
Customer: replied 11 months ago.
Sorry, Yes it is. It was in a different place. Wasn't near Epson programs.
Expert:  Sudipto replied 11 months ago.

OK, do you have open it ?

Customer: replied 11 months ago.
I never had to previously.
Expert:  Sudipto replied 11 months ago.

OK, that program should be running, please open it and try to scan from the printer and let me know, if you can scan or not ?

Customer: replied 11 months ago.
Still says Communication error.....
Expert:  Sudipto replied 11 months ago.

Can you tell me, which option you are selecting on the printer, is it "Scan to PC" ?

Customer: replied 11 months ago.
Expert:  Sudipto replied 11 months ago.

OK, now open Epson even manager from your PC and let me know, what do you see under the Scan to PC button settings ?

Customer: replied 11 months ago.
Scan to Epson Scan
Scan to PC
Scan to PDF
scan to Email
Expert:  Sudipto replied 11 months ago.

No, I wanted to know which option is selected at present ?

Customer: replied 11 months ago.
Scan to PC
Expert:  Sudipto replied 11 months ago.

OK, on the top of the window can you tell me, which scanner is selected ?

Customer: replied 11 months ago.
EpsonArtisan710/PX/710/TX710
Customer: replied 11 months ago.
05 July 2016 06:08
Correction: EpsonArtisan710/PX710/TX710
Expert:  Sudipto replied 11 months ago.

OK, now click on Network Scan settings and let me know, what do you see ?

Customer: replied 11 months ago.
Enable Network Scan is checked
Log: No error
Network Scan Name: Gloria-PC
Expert:  Sudipto replied 11 months ago.

Do you see anything, like connection, scanner Add button etc. ?

Customer: replied 11 months ago.
No.
Expert:  Sudipto replied 11 months ago.

You have said that you select "Last used" on printer instead of "Gloria-PC", is it correct ?

Customer: replied 11 months ago.
Gloria-PC doesn't show up on the Printer Display Screen. The only choices are USB and Last Used.
Expert:  Sudipto replied 11 months ago.

OK, please follow the steps below on your PC and let me know, if you are able to open Epson Scan Settings or not ?

Windows (other versions): Click Start or and select Programs or All Programs. Select EPSON Scan > EPSON Scan Settings (or EPSON, then EPSON Scan, and then EPSON Scan Settings).