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Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
The issue needs troubleshooting due to the technicalities involved. Since what you have stated points to the printer being installed correctly. I will opt out and open the question to other experts who may be able to assist via instructions. Thanks
As the other expert had opted out, I can try to help you. Please let me know if you still need help with this issue.
Thanks, ***** ***** tell me, which version of Windows do you use ?
Can you tell me, what steps you are using to scan ?
Thanks for letting me know, now open the link below and follow the steps then, let me know if you are able to scan or not ?
Yes, that is what I just wanted to know, so that I can understand the problem. Please reply me when you want to continue.
Thanks, ***** ***** that you have uninstalled and reinstalled the printer, can you tell me what exactly you have done to do that ?
Did you reinstalled from the disc ?
oh! sorry to hear that. Can you tell me one thing, is Epson event Manager is present or not, Click Start or , and select All Programs Programs > EPSON Software > Event Manager.
Are you there ?
OK, do you have open it ?
OK, that program should be running, please open it and try to scan from the printer and let me know, if you can scan or not ?
Can you tell me, which option you are selecting on the printer, is it "Scan to PC" ?
OK, now open Epson even manager from your PC and let me know, what do you see under the Scan to PC button settings ?
No, I wanted to know which option is selected at present ?
OK, on the top of the window can you tell me, which scanner is selected ?
OK, now click on Network Scan settings and let me know, what do you see ?
Do you see anything, like connection, scanner Add button etc. ?
You have said that you select "Last used" on printer instead of "Gloria-PC", is it correct ?
OK, please follow the steps below on your PC and let me know, if you are able to open Epson Scan Settings or not ?
Windows (other versions): Click Start or and select Programs or All Programs. Select EPSON Scan > EPSON Scan Settings (or EPSON, then EPSON Scan, and then EPSON Scan Settings).