Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
How do you connect the printer to the computer? Using USB cable?
Can I access your computer remotely and check the issue?
S H E F I N
Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your printer?
Your printer has wireless capability. Would you prefer to connect wirelessly or vie usb cable to your computer. If your computer is a desktop located next to the printer, usb is preferable, but if you have a laptop and want to be mobile, wireless is the best way to go.