How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My canon 892 won't print or copy, I did a deep clean of the

Customer Question

my canon 892 won't print or copy, I did a deep clean of the printer heads and rollers(will not print a alignment report)
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: My ss# ACSY62929
JA: What troubleshooting have you tried?
Customer: never done this before, it is maybe 1 1/2 to two years old
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nothing else
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer

Let me know when you try to print something does the printer print out a blank page, partially printed page or does nothing at all